Delivery Area

Products on this site can be shipped to Netherlands, Belgium. Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.

Free Shipping Policy

• We offer free shipping on any order to Netherlands, Belgium. （if your order is over 60€）

The Shipping Process (in Working Days) Is as Follows:

Delivery times = Process time (order preparation) + Shipping time

• Order preparation

Once your order information received, we will process the order:

(1) Check the stock.

(2) Confirm whether the item in your order needs to be customized.

(3) Check your shipping address.

(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.

(5) If everything is ready, your order will be shipped from our warehouse.

Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.

Once your order shipped, we will send you an e-mail containing a tracking number and query website.

Shipping Methods:

(1) Free Shipping:

• Cost: Free Shipping on 60€ orders 

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected] 

The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.

Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.

Tariff

There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties is 0-€20 per piece.

If you are not sure about it, please contact us at [email protected]

Compensation for Late Delivery

If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.

Q&A

How soon can I get my order?

• You can check the date you placed your order and refer to the relevant shipping time information.

• You can also track your order. For details, please see “How to track my order?”.

• Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at [email protected] for updates.

How to track my order?

• You will receive an e-mail containing a tracking number once your order shipped.

• Click this link https://www.17track.net/en and then enter the tracking number.

• You can also contact our customer service team [email protected] for the latest logistics information.

Do you ship to my country?

We ship to Netherlands, Belgium. If you are not sure whether we ship to your country, contact us at [email protected]

Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.

Will I be responsible for customs duties? If so, how much do they cost?

• The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.

• If you do, we will be responsible for 20% of this amount.

• In the most cases, the amount for customs duties: 0-€20 per piece.

Order Modification

You can change your order inoraformation (such as colors, dimensions, shipping address, telephone number) within 24 hours.

If your order has been shipped, it cannot be modified.

Order Cancellation

You can cancel your order free of charge within 24 hours.

If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

Refused Shipments

Once your order has been shipped, we are unable to stop the delivery. If you choose to refuse the package, a fee of 30%–50% of the order amount will be charged to cover storage, handling, and shipping costs. This fee will be deducted from your refund.

Parcels Damaged In Transit

If you find that the package is damaged during transit, please take photos after receiving it and send them to our customer service as proof. Our support team will respond within 24-48 hours on business days. Please remember to check your inbox and spam folder for our reply.

Return

Within 14 days of receipt of the goods, you may request a return for a refund (excluding our return shipping costs). Any products returned should be in its original condition to be returned: unused, in their original packaging and with complete accessories. Additionally, return refunds may be subject to a restocking fee. Please refer to the Restocking Fee section below for details.

Warning – items that are damaged, soiled or which have been used cannot be returned. In case of non-compliant returns, we will not accept the returned items.

Please note that the right to return products does not apply to:

•  Customized products which are ordered from the manufacturer according to the customer’s wishes. 

•  All accessories, such as light bulbs.

•  We will not accept returns, cancellations or exchanges of large orders of the same product (“large orders”: three or more of the same product). If you are ordering a large quantity of an item, we recommend that you first buy one to make sure whether it is what you need. For any questions, please contact us at [email protected] and we will get back to you as soon as possible.

Please note:

The colors may appear slightly different via the website due to computer’s image resolution and monitor settings. The dimensions will be slightly different as a result of manual measurement. Colors and dimensions are for reference, please refer to the actual product.

How to initiate a return?

•  Send an email where a description of the return reason and of the item you wish to return should be included, to [email protected]

•  We will respond to your return request within 24 hours. On weekends and holidays, our response time will be delayed to 24-48 hours. Please check your inbox in time to find our reply email. If you can't find it, please check your spam. Thank you in advance.

•  Once your return application approved, you will receive an email of return approval.

•  If everything is ready, please send off the item you wish to return as soon as possible. The shipping fee will be paid by you.

•  Please send us the tracking number, tracking URL and photos by email after sending the item you wish to return. (Please provide photos of the item in its box at the time of return to ensure that the product you are returning belongs to our site.)

•  After receiving the returned goods, we will check whether your goods comply with our return and refund policy within 48 hours. If it complies, we will refund you, otherwise, we reserve the right to refuse the refund.

Refund

•  We will refund for you after receiving the returned item which is eligible for our Return & Refund Policy.

•  The refund will be in your original payment account after the refund operation. (PayPal: 1-2 days; Credit card: 3-5 days)

•  The actual amount received by you may differ from your original payment due to exchange rate fluctuations.

•  Any shipping fees paid are non-refundable.

Return Address

We will select the nearest return shipping address based on your location. Once your return request has been confirmed, we will send you the return address. Please contact us before returning a item to receive the return shipping address and other instructions. We will not be responsible for returned item(s) without notifying us in advance.

If you encounter any problems during shopping on our website, please contact us at [email protected] for a solution. Issue a dispute (such as PayPal dispute) will not be helpful to speed up problem solving.

Restocking Fee

We will charge you a restocking fee if the return period has expired or if the reason for requesting a return within the return period is one of the following reasons. Common scenarios include:

• (1) Change of mind or buyer’s remorse
• (2) The same product is available somewhere else at a better price
• (3) Items bought by mistake or no longer needed

We will charge up to 100% of the item’s price as the restocking fee, depending on the return period and the condition of the returned item. The following are the restocking fees for different return scenarios:

• (1) If the buyer changes mind about the purchase and returns the product in its original condition within the return period, we will charge 20% of the product amount as restocking fee.
• (2) The buyer changes their mind and returns the product within the return window received by us is damaged or different, we will charge up to 50% of the product amount as restocking fee.
• (3) For items that are in their original condition after the return period has expired, we will charge up to 80% of the product amount as a restocking fee.
• (4) For items that are found to be damaged or non-conforming after the return period has expired, we will charge up to 100% of the product amount as a restocking fee.

If you have any questions about our Return & Refund Policy, please contact us at [email protected]
If you encounter any issues during the shopping process, please feel free to contact us at [email protected]

Q&A

The item is damaged when I receive it?

Products received with broken glass, or dented shades or frames are not considered as defective item and cannot be returned. In such a case, we will provide replacement for glass or shades at no additional charge. If you do not wish to receive a replacement and want to return the item, we will consider it as a normal return and charge restocking fees of up to 35%. We also reserve the right to deduct all outbound shipping fees from the refund.

The item received is not the same product as my order?

•  In this case, we recommend that you first check your order information (correct or not).

•  All shipments with items that were received incorrectly or in error need to be reported to us within one week since receipt of the item. 

•  In the event of the delivery of an incorrect item, we shall provide the correct product within a period of up to 8 weeks after receiving your email. We will pay for all shipping fees for returning the incorrect item and for providing the correct product. 

•  If you do not want an exchange and insist on returning the item, the order will be treated as a normal return and you will be charged up to 35% for our storage costs, order preparation costs and shipping costs.

Can I refuse to take delivery of the item which has been shipped?

Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

In the event of force majeure (such as damage or defects), please contact our customer service team at [email protected] immediately and we will give you an appropriate solution.

Returned items are damaged?

When you return the item, please be sure to wrap the product correctly. If the returned item is damaged, we cannot refund for you. In this case, you’d better file a claim with the shipping company (carrier) and advise us on how to deal with damaged products. We will keep your product for only 30 days since it is damaged.

When will I receive the refund?

For successfully returned items, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). For any questions, please contact us by email: support@qrlighting.com and we will get back to you as soon as possible.

Please note that any cancellation or return should follow our Return & Refund Policy.

Manufacturer defects?

If there is a manufacturer defect – we reserve the right to repair / fix any damaged part / glass or defect of any fixture – we sell. If the defect cannot be repaired, we will provide a replacement at no additional charge.

About warranty?

Some items are covered by one-year warranty from the date of purchase. For details, please contact us at [email protected]

Will I pay for the shipping fee when returning the item?

Yes.  The shipping fee for return shall be borne by you. The actual amount may vary with different carriers.

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping to Netherlands, Belgium.

Delivery time = Process time ( order preparation )+ Shipping time.

Shipping Methods:

(1) Free Shipping:

• Cost: Free Shipping on 60€ orders 

• Process Time: 1-2 weeks

Please note: The above information is for reference only. For the same country, the shipping time varies from region to region. 
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
>> Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. Can the lamp dimmable?

If the lamp uses bulb such as E27, E14, G9 and so on, you can choose a dimmable bulb, so that the lamp will be dimmable with your dimmable system. But if you don't have a dimmable system at home, please enquire us and we will customize the lamp for you.For the lamp with LED-chip, you are not able to change the light source inside, and mostly, we will offer warm light, cool light and dimmable version. If there is no dimmable version at the product page, please enquire us. We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.

2. Can I have a longer cable?

We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.

3. Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?

The voltage of our products will be adjusted according to your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan.
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Russia, Singapore, Sweden, Israel, Switzerland.